Verizon Introduces Broadband Video Call Center Link for Deaf

Customers in the Mid-Atlantic region who are deaf or hard of hearing can now communicate directly with Verizon about their services, using videophones and American Sign Language.

The new option for engaging Verizon's Center for Customers with Disabilities is available here and in Maryland, Virginia and West Virginia. Customers can communicate directly via videophone with representatives in the Verizon center who are proficient in using American Sign Language (ASL) to handle orders, change services or answer questions.


Continued